Wow! Today is a big day for me, and I want to share it with you. The Quality Playbook has been released!
What Makes This Book So Different?
Unlike many authors, I’m not an armchair sort of guy – I’ve been on the front lines just like you.
I’ve taken everything I know about making quality & safety programs work and created a Playbook for nailing it.
It doesn’t matter if you’re in a hospital, medical group, or even the system office – the tools, tactics, and plays in The Quality Playbook can be used everywhere.
If I Can Do It, You Can Too!
Here’s what no one else is telling you about implementing a quality program like the one I’m describing…
Medication errors continue to be the most common errors in medicine. And this is after decades of work trying to fix this problem. We’ve used bar coding, double checks, triple checks, and no interruption zones, just to name a few. And they all help. But the problem of medical errors still continues.
I taught a one day workshop on Implementing Quality Programs for the Fall Institute of the American Association of Physician Leaders, formerly the American College of Physician Executives (ACPE) this past weekend.
We spent part of the day reviewing the major components in an Annual Quality & Safety Plan. We put the redesign of the medication administration process as a priority both within the Safety section and the Process Improvement section.
We did this because of the frequency of medication errors that persists in our hospitals – on average a hospitalized patient encounters one or more medication errors per day.
We also reviewed a template for a Medication Safety Dashboard. You know my favorite line by now: The only way to manage quality is to measure and report on quality. So here is a template for doing just that. It can be used throughout any organization, from the front line to the board room, to report and manage medication related errors. It’s also a great tool for physician engagement.
I’ve used some version of this Medication Safety Dashboard in many organizations. Click here to download an excel file and of course, feel free to customize as needed.
I would love to here from you. Do you have a medication safety dashboard you would like to share? If you do, just send me an email and I’ll set up a special page for sharing.
My Grandpa was one of my heroes. He had survived WWI, the Great Depression, and WWII, and yet, he still wore a smile on his face everyday. And he loved his grandkids, and his great grandkids.
I was taking the second part of the boards one day when the dean came into the auditorium and pulled me outside.
She said, “your grandpa has been in an accident. He’s over at St. Mary’s. Go to him and we’ll worry about this test later.”
I had just finished a cardiology rotation at this hospital and one of my professors was Grandpa’s cardiologist. This gave me a sense of hope that Grandpa would be OK.
My professor said, “your Grandpa has a pneumothorax (a collapsed lung); they put in a chest tube to reinflate it; his heart failure is stable; we fully expect that he will make a full recovery.”
I was so grateful my Grandpa had a good prognosis.
The next several days went off without a hitch, but then … three days later my professor called me aside, and he had a grave look on his face.
The controversy about healthcare’s rating agencies continues. Whether it’s that we don’t like their choice of measures, or how the data is risk adjusted, the most recent complaints are that there are too many of them and they all measure different things.
Regardless, rating agencies aren’t going away. Their measures and methods are becoming more sophisticated, and patient interest in hospital quality information continue to increase. And frankly, many quality leaders find their information useful and informative – some such as myself will use this information to help develop our quality and safety priorities for the near term. One such source is Leapfrog’s Hospital Safety Score.
Why You Should Follow Your Hospital Safety Score
First, Leapfrog’s Hospital Safety Score is targeted at consumers and is intended to help them “select a hospital that is prepared to protect them from harm and error.” This is reason enough to follow your score. It seems that anything less than an A, and possibly a B would be embarrassing. It’s also hard to explain when asked why your organization has a C, D, or F by the media, your board, your community leaders, your employers, and your health plan partners.
We have a healthcare crisis of epic proportions – a patient safety crisis. It only came to light in the 1990’s, but its likely existed in all of our healthcare organizations for our entire careers. But so far, we have only made a dent in the problem. Our patients know this and they are afraid, their families are afraid, and when we’re honest with ourselves, many of us worry about being hospitalized in our own organizations.
Here are the sobering statistics:
- 210,000 to 440,000 people lose their lives each year to medical errors in hospitals, according to research conducted by J. James and published in the Journal of Patient Safety.
- Medical errors may now rank as the third leading cause of death in the United States; only cardiovascular disease and cancer takes more lives each year.
- Preventable Adverse Events (PAEs) account for “roughly one-sixth of all deaths that occur in the U.S. each year.
- More than 1,000 people die every day from preventable accidents in hospitals.
- Preventable medical errors, in the form of “oops”, errors of omission, complications, readmissions, and avoidable mortality cost the US economy untold billions each year.
- The average hospitalized patient experiences 1.5 medication errors daily and medication errors are the most common form of error.
- There are more than 6 million patient injuries per year due to errors.
- 40 percent of hospitals received a C, D, or F on Leapfrog’s Safety Score.
- According to the Leapfrog Group, “since Fall 2014, (hospital) performance on safety outcomes – including preventing errors, accidents, and infections – has not significantly improved.”
The Joint Commission Issued an Important Sentinel Event Alert Yesterday.
The safe use of information technology and electronic health records (EHRs) is the focus of a new Sentinel Event Alert (SEA) issued today by The Joint Commission (TJC). TJC analyzed 3,375 sentinel events from January 2, 2010 through June 30, 2013.
Over the years, I’ve learned that safety science can be a complex topic.
And you know what I mean…we all hear of the terms high reliability, high reliability organizations, safety culture transformation, just culture, and crew resource management, just to name a few.
Sterile Cockpit Rule
But making things too difficult impedes adoption and perhaps, this is one reason why we haven’t made the progress that we need to eliminate harmful errors.
I was reminded yesterday that quality improvement and patient safety rank high on the HHS’ Office of Inspector General’s priorities for FY 2015. They plan to focus on five areas of Hospital Quality and Patient Safety.
In my first two posts on this topic, I covered SIX Critical Roles CEOs can play in your organization’s quality and safety program. The CEO provides such a pivotal role, that the difference between high preforming and mediocre organizations often comes down to the CEO’s level of involvement.
Here are the final four CRITICAL ROLES for your CEO:
7. The CEO is intolerant of holdouts.
Over the years, I’ve seen some of the best quality programs derailed by an assortment of leaders. I’ve seen programs derailed by every C-suite executive – the CMO, the CNO, the CIO, the CEO, the CFO, and even a new VP of Quality!
Everyone wants to know the secret to building great quality programs. I know I did, and I’ve been leading quality and safety programs for more than 20 years.
Over this time, I have tried a lot of things that worked and more that didn’t. I’ve worked with great teams, and their collective wisdom added to our list of things to try.
But 14 years ago, the answer to all of my implementation problems walked into my office. She walked in, extended her hand and said, “Hi, I’m Lori. I’m from finance and I’m here to help.” That got my attention. Finance is here to HELP? But once I got over my initial trepidation, we got to work.
The next day we were brainstorming about how to roll out our new quality reports to over 70 hospitals .
At some point, she immediately stood up. She stopped and said, “I’ve got it.” “What do you mean, you got it,” I asked. She replied, “I know how to solve all of our implementation headaches.” And did she ever.