Building The Ideal Quality & Safety Department, Part II

The Soft Skills are the Critical Ingredient for a Quality Specialist

My series on “Building The Ideal Quality & Safety Department” continues with this post.

I’ll post information every Monday until we’ve designed an entire department. When the series is complete, we’ll have a monograph, a step-by-step model for designing your dream department – one that gets results AND one where every FTE can be justified by a solid business case. I’ll publish it as an eBook so you’ll have all of this information in one publication. So let’s take a look at the soft skills for your Quality Specialist.

Building The Ideal Quality & Safety Department

Technical Expertise Required for Your Quality Specialist

I have received many questions lately about how to staff a quality and safety department. The most common questions are:

  1. How many staff do I need? Are there any benchmarks for effective staffing levels?
  2. What type of skills do they need?
  3. Do they need a clinical background? If not, what other type of education is ideal?
  4. My organization never approves my FTE requests and we can barely keep up. What can I do?

The Quality Playbook is Here!

A Step-by-Step Guide for Building Quality & Safety Programs

Wow! Today is a big day for me, and I want to share it with you. The Quality Playbook has been released!


What Makes This Book So Different?

Unlike many authors, I’m not an armchair sort of guy – I’ve been on the front lines just like you.

I’ve taken everything I know about making quality & safety programs work and created a Playbook for nailing it.

It doesn’t matter if you’re in a hospital, medical group, or even the system office – the tools, tactics, and plays in The Quality Playbook can be used everywhere.

If I Can Do It, You Can Too!

Here’s what no one else is telling you about implementing a quality program like the one I’m describing…

Healthcare’s INNER CIRCLE


At no other time in our careers has healthcare felt this tumultuous. Any position in the C-Suite seems to come with sleepless nights, constant challenges, a shifting landscape, hundreds of priorities, and too many questions that don’t seem to have answers. And like you, I’ve always benefited from the advice and counsel of my colleagues.

This is why I’ve created Healthcare’s INNER CIRCLE. The INNER CIRCLE is a group of peers – senior healthcare executives – who meet regularly to discuss pressing issues – advise one another – brainstorm solutions together – and share innovations and best practices.

The INNER CIRCLE is more than just meetings; it is an opportunity to network and develop deep professional relationships with colleagues throughout the country.  You will also have the chance to share information with one another in between meetings. And to ensure group members are comfortable discussing any and all issues, your competitors will not be allowed to join once your registration is received. But, that also means that if one of your competitors joins first, you will be unable to join.

I’ve prepared a brochure that explains everything. Access your copy online or download a pdf here. All INNER CIRCLE groups are limited in size so don’t delay. Registration opens on Monday, November 2 and closes at midnight December 15. I hope you’ll join us!

Best Regards,

John Byrnes MD
President & CEO, HCIC

PS: Have you ever gone to a meeting and been bombarded by consultant’s sales pitches? That won’t happen at INNER CIRCLE meetings. That’s my personal promise to you.

Registration opens Monday, November 2, 2015
Healthcare’s INNER CIRCLE