The Quality Playbook is Here!

A Step-by-Step Guide for Building Quality & Safety Programs

Wow! Today is a big day for me, and I want to share it with you. The Quality Playbook has been released!


What Makes This Book So Different?

Unlike many authors, I’m not an armchair sort of guy – I’ve been on the front lines just like you.

I’ve taken everything I know about making quality & safety programs work and created a Playbook for nailing it.

It doesn’t matter if you’re in a hospital, medical group, or even the system office – the tools, tactics, and plays in The Quality Playbook can be used everywhere.

If I Can Do It, You Can Too!

Here’s what no one else is telling you about implementing a quality program like the one I’m describing…

6 Steps to Physician Engagement


An excerpt from my article on Physician Engagement:

SOME OF THE MOST SUCCESSFUL QUALITY leaders are those who have mastered physician engagement. But working with physicians in a positive and collaborative manner eludes many health care and physician leaders.

I’m not sure why, but whatever the reason, physician engagement is critical to your success as a quality leader. Your ability to partner with your colleagues in a collaborative, collegial, respectful and honest way spells the difference between creating great quality programs or mediocre ones. This is because physicians influence 85 percent of patient outcomes due to the decisions they make and the orders they write.

In the attached article I wrote in the March/April issue of the Physician Leadership Journal, I review some of the most important aspects of physician culture, especially how you can leverage this knowledge to dramatically improve engagement. When physician engagement is ideal, your quality and safety programs will experience even more success.

To access The 6 Steps to Physician Engagement and a pdf of the article, click on this title: GREAT PHYSICIAN ENGAGEMENT IS KEY TO GREAT QUALITY.

Question: What approaches have you used to partner with physicians?