When I started my first quality program, my teams and I only focused on one thing—improving care for our patients—and rightly so. Today, that is still my number one goal for every program I help build.
Along the way, we started earning quality awards, which I can honestly say wasn’t a top priority. But as more awards came into the organization, I started to see some interesting effects. Our employees were showing more pride in working for our organization. Improvements occurred with increasing frequency and physicians and nurses were asking to start new improvement teams. They had never done that before.