The Top 10 CEO Roles in Quality – Part 2

In my first post on this topic, I covered the first THREE Critical Roles for CEOs in your organizations.

We reviewed that some CEOs have embraced the quality agenda and gladly lead the charge.  They lead high performing organizations that are often listed in the Top 100 hospitals and the Healthgrades Distinguished Hospital lists.  But in organizations where the CEO is silent, quality performance can be mediocre or worse.  A CEO who is active and involved is one of the keys to a top performing organization.  And because better quality = lower costs, they often lead the most cost effective organizations as well.

Here are the next three CRITICAL ROLES for your CEO: