I was reminded yesterday that quality improvement and patient safety rank high on the HHS’ Office of Inspector General’s priorities for FY 2015. They plan to focus on five areas of Hospital Quality and Patient Safety.
In my first two posts on this topic, I covered SIX Critical Roles CEOs can play in your organization’s quality and safety program. The CEO provides such a pivotal role, that the difference between high preforming and mediocre organizations often comes down to the CEO’s level of involvement.
Here are the final four CRITICAL ROLES for your CEO:
7. The CEO is intolerant of holdouts.
Over the years, I’ve seen some of the best quality programs derailed by an assortment of leaders. I’ve seen programs derailed by every C-suite executive – the CMO, the CNO, the CIO, the CEO, the CFO, and even a new VP of Quality!