In my first two posts on this topic, I covered SIX Critical Roles CEOs can play in your organization’s quality and safety program. The CEO provides such a pivotal role, that the difference between high preforming and mediocre organizations often comes down to the CEO’s level of involvement.
Here are the final four CRITICAL ROLES for your CEO:
7. The CEO is intolerant of holdouts.
Over the years, I’ve seen some of the best quality programs derailed by an assortment of leaders. I’ve seen programs derailed by every C-suite executive – the CMO, the CNO, the CIO, the CEO, the CFO, and even a new VP of Quality!