Building the Ideal Quality & Safety Department, Part III

Is a Clinical or Nonclinical Background Better?

Clinical or Nonclinical Quality Specialists

Does the Quality Specialist (QS) need a clinical background? Not necessarily.

Many successful QSs have come from diverse backgrounds, including coding, psychology, industrial engineering, finance, and manufacturing.

Building The Ideal Quality & Safety Department, Part II

The Soft Skills are the Critical Ingredient for a Quality Specialist

My series on “Building The Ideal Quality & Safety Department” continues with this post.

I’ll post information every Monday until we’ve designed an entire department. When the series is complete, we’ll have a monograph, a step-by-step model for designing your dream department – one that gets results AND one where every FTE can be justified by a solid business case. I’ll publish it as an eBook so you’ll have all of this information in one publication. So let’s take a look at the soft skills for your Quality Specialist.

Building The Ideal Quality & Safety Department

Technical Expertise Required for Your Quality Specialist

I have received many questions lately about how to staff a quality and safety department. The most common questions are:

  1. How many staff do I need? Are there any benchmarks for effective staffing levels?
  2. What type of skills do they need?
  3. Do they need a clinical background? If not, what other type of education is ideal?
  4. My organization never approves my FTE requests and we can barely keep up. What can I do?