How Quality & Safety Programs Save Millions


One of my favorite speeches is titled, “How Quality & Safety Programs Save $Millions.” In it, I share 10 case studies that illustrate how quality programs can eliminate waste in healthcare organizations, especially hospitals. It seems that the more I give the presentation, the more I keep emphasizing three key points. They are:


I frequently deliver this speech to C-suite executives, and groups of CFOs and physicians. One evening, the group decided to add up the savings from the ten case studies. We were astounded to see the total impact!


How did these organizations generate more than a quarter of a billion dollars in savings? I’ve attached a reprint of the article where I review each case study (Thanks to HFMA for allowing me to reprint it here).

But we still have many doubters. Our peers, colleagues, and friends who still don’t understand the financial impact of well designed, well executed quality and safety programs. I often ask myself, “why do they still doubt that better quality and safety reduces costs?” “Why don’t they believe?” And then one of my friends reminds me that many quality programs, maybe the majority, suffer from poor design, or poor execution, or are plagued by the 1,001 QI project trap. All of which lead to little improvement, a lot of wasted effort, and no financial return for their organization. But it doesn’t have to be this way.

I hope these case studies give you some hope, maybe even some inspiration, that when you design your projects with an eye toward true outcome improvement, and execute your plan with precision, that these results are also within your reach.

I also hope that you can use these case studies to convince your organization, your leadership, and your finance colleagues that there is a financial return that comes with better, safer care. Once they’re convinced, getting the resources you need to prove this in your organization maybe just a little easier. To help you in this regards, I’ve attached the slide deck I use to make these points. I hope that you find the slide deck and the article helpful in your endeavors. After all, at the end of the day we’re doing all of this for our patients.

The Quality Playbook is Here!

A Step-by-Step Guide for Building Quality & Safety Programs

Wow! Today is a big day for me, and I want to share it with you. The Quality Playbook has been released!


What Makes This Book So Different?

Unlike many authors, I’m not an armchair sort of guy – I’ve been on the front lines just like you.

I’ve taken everything I know about making quality & safety programs work and created a Playbook for nailing it.

It doesn’t matter if you’re in a hospital, medical group, or even the system office – the tools, tactics, and plays in The Quality Playbook can be used everywhere.

If I Can Do It, You Can Too!

Here’s what no one else is telling you about implementing a quality program like the one I’m describing…