The Quality Playbook is Here!

A Step-by-Step Guide for Building Quality & Safety Programs

Wow! Today is a big day for me, and I want to share it with you. The Quality Playbook has been released!


What Makes This Book So Different?

Unlike many authors, I’m not an armchair sort of guy – I’ve been on the front lines just like you.

I’ve taken everything I know about making quality & safety programs work and created a Playbook for nailing it.

It doesn’t matter if you’re in a hospital, medical group, or even the system office – the tools, tactics, and plays in The Quality Playbook can be used everywhere.

If I Can Do It, You Can Too!

Here’s what no one else is telling you about implementing a quality program like the one I’m describing…

It’s really not as complicated as it sounds.

Of course, there’s a lot of work involved. You already knew that. But The Quality Playbook is exactly what it says it is: a step-by-step guide for healthcare leaders.

In the past twenty years, I’ve probably experienced every setback, mistake, barrier, and headache you can imagine while building quality & safety programs. But I’ve also managed to help create:

  • Hospitals that rank in the 100 Top Hospitals®
  • Systems that rank in the 15 Top Health Systems®
  • Hospitals that hit the top of the Healthgrades and Leapfrog ratings
  • Programs that stopped preventable complications, nearly eliminated serious errors, and saved millions and millions of dollars

The point of this list is not to brag. The point is to illustrate that I know what works, and what doesn’t. I carefully documented everything I learned over twenty years – successes and failures. (I even have stuff archived on zip disks – remember those?)

The Quality Playbook is divided into five sections and fifty-nine, short chapters full of practical tips, helpful tools, and real world examples. It is not armchair theory and it’s not a bunch of speculation. It is full of “stuff you can use” to build your quality & safety program right now.

If You Are Serious About Building a Highly Effective Q&S Program

If you’re serious about taking your program to the next level, you can’t succeed without a playbook. This is your chance to take out the guesswork, frustration, and wasted time and resources that come with building yours the wrong way.

Believe me, I’ve gathered best practices from friends across the country and worked with great teams and innovative clinicians. We experimented, tested, refined, and tested again until we figured out what works and what doesn’t. You won’t find a bunch of theories or speculation in this book. It’s just a practical playbook that GETS RESULTS.

If you ever wondered if there might be an easier way, then this book is for you. If you’re just getting started or just want to take your program to the next level, or if you’ve become discouraged, now is the time to restart. And in this book, I show you exactly how to do it.

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